Booking Terms and Conditions

Contract and agreement
Payment of any part of the invoice will be taken as agreement to these Terms and Conditions and form a contract between Elaine Carter-Walker, the owner (referred to as “us” or “we”), and you, the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guest”, guests”) for the rental of An Caladh. Scottish law will govern the contract. The contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party, must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names and addresses of all members of the party must be shared with us on request.
 

Bookings and payment

Bookings are for short term holiday rental only, from 4pm on day of arrival to 10am on day of departure, and An Caladh must be vacated on or by the agreed departure date.

For bookings made 6 weeks or more in advance, the booking will be effective when a deposit of at least 20% of the holiday price has been received. The balance is due 6 weeks prior to the start of the rental period. If the full balance is not paid on time we will email and/or text one reminder however if full payment has not been received 14 days from the date it is due then we will cancel the holiday booking, cancellation charges will apply (see below) and you will remain liable for 100% of the holiday cost.

For bookings made for a holiday less than 6 weeks away, full payment must be made at the time of booking.

Payments can only be accepted in Pounds Sterling by cheque, bank transfer (details on invoice), PayPal or credit card via Stripe. Cheques can only be accepted for bookings made more than 1 week in advance.

Number of guests

Number of persons in An Caladh at any time during the rental period must not exceed the maximum number of persons as stated on your booking confirmation.

We reserve the right to cancel our contract, without a refund of sums paid, should this condition not be observed.

No smoking

Smoking of any substance and the use of vaporizers/e-cigarettes is not permitted in An Caladh.

Candles and Fireworks

The use of candles or fireworks by you or your party is not permitted either in An Caladh or in the grounds.

Pets

Pets are not permitted in An Caladh.

Assistance dogs are permitted however you must notify the intended presence of any assistance dogs prior to booking.

Vehicle Parking

We provide one car parking space for the use of our guests however vehicles parked on our premises are there entirely at your own risk.  We cannot accept responsibility for loss or damage to any vehicle or its contents while it is parked on our property. Car insurance is a legal requirement in the UK and you should ensure that this is valid for the duration of your stay.

Services

The holiday price will include all charges for water and electricity. We cannot accept responsibility for a shortage of water or a break in the supply of electricity where this is an act or omission of the relevant utility services company or for any other reason outside of our reasonable control.

Guests must comply with the instructions found in the Guest Information folder in An Caladh regarding the appropriate fuel for use in the wood burning stove. Any damage caused by using inappropriate fuel will be charged to you.

Damages and Security Deposit

A security deposit of £100 must accompany payment of the balance. This will be returned in full at the end of your stay unless deductions are necessary for damage, breakages, loss of keys or extra cleaning caused by you or your guests and you should make all members of your party fully aware of these Terms and Conditions.
If on arrival at An Caladh you discover that anything is damaged then this must be reported immediately otherwise it will be presumed that the damage was caused by you or a member of your party and a charge will be made.
It is recommended that guests have personal insurance against accidental damage, unforeseen cancellation and personal liability.

Cancellation

Provided written notice of cancellation is received not less than 6 weeks prior to the start of the rental period, you will not be liable to pay any outstanding balance. All deposits however are non-refundable unless we are successful in re-letting for the whole of the period in which case you will be refunded the deposit paid less a £15 admin charge. An email is considered written notification however you should not consider it received until you receive confirmation from us.

If cancellation is notified less than 6 weeks from the holiday commencement date you will be liable to pay a percentage of the full balance (see below) unless we are successful in re-letting for the whole of the period in which case you will be refunded the money paid less a £15 admin charge. 

Cancellations notified:

less than 6 weeks but more than 4 weeks  -  25%

less than 4 weeks but more than 2 weeks - 50%

within 14 days - 100%

It is recommended that guests have personal insurance against accidental damage, unforeseen cancellation and personal liability.

Covid-19 

Should you or a member of your party become infected prior to your holiday you must inform us immediately. If you or any member of your party has been advised to quarantine or self-isolate then we expect that you will contact us to arrange a postponement of your stay. If there is any possibility that you or a member of your party will still be infectious at the start of your holiday then you must cancel or postpone your booking. You should ensure that you have adequate personal insurance that covers these circumstances.

In the event that you do need to postpone your stay due to Covid 19 we will credit any payments made against a future stay (up to one year from the original holiday start date).

If you are unable to travel to take your holiday because of a Covid 19 related national or local lockdown we guarantee you will get a full refund. The refund guarantee covers national and local lockdowns and updated, current Government advice on travel restrictions. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put into a lockdown, and when the travel restriction coincides with the period of your holiday.

Should the owner need to self isolate leading to the temporary closure of An Caladh or in the event that the Government enforces a closure then you will be contacted and offered either a full refund or the option to change the booking to a later date (up to one year from the original start date, subject to availability).

During your stay you must comply with any Scottish Government guidelines in force.

Should you or any member of your party develop symptoms of Covid 19 during your stay you must inform us and check out immediately, return to your home and follow the guidelines issued by the Government of your home country. You will not be entitled to any refund therefore you should ensure that you have adequate personal insurance that covers these circumstances.

No Show or Reduction

In the event of a no show or, after your arrival, you wish to reduce the number of nights booked there will be no refund of any part of the holiday cost.

Variation of Dates Prior to Arrival

If you wish to vary the dates of your holiday we will try our best to accommodate you. If this is not possible this will be treated as your cancellation of the contract and previous conditions apply.

Arrival & Departure Times

You must arrive after 4pm on the first day of the rental period but before 8pm. If you wish an earlier or later check in time this may be possible but must be requested at the time of booking. You are requested to notify us of an expected arrival time and update us if this changes at any time.

You must be ready to depart by 10am at the latest on the last day of the rental period.

Upon departure you are obliged to leave everything in a clean and tidy condition and in the same place as on your arrival. A minimum charge of £20 will be deducted from the security deposit if it is not.

Our Right to Refuse/Alter/Evict

We may refuse any booking at our discretion.

Should An Caladh not be available due to unforeseen circumstances or circumstances beyond our control (for example fire, flood, theft or damage) all sums paid will be returned to you in full but you will have no claim against us.

This agreement may be terminated and you and your party must leave An Caladh without compensation being payable to you or any member of your party if:

There is a serious breach of the agreement by you or your party

Your or your party’s behaviour endangers the safety of other visitors or members of staff

Any complaints are received of anti-social behaviour

Unreasonable breakages or damage occurs

Smoking restrictions are not observed.

Maintenance of premises

We aim to carry out all our maintenance work while An Caladh is not occupied however there may be a need for the undertaking of unforeseen (internal and external) work or remedial repairs during your rental period. Should this be necessary we or our contractors may require to enter An Caladh which we will try to do between the hours of 10.00 - 15.30. You must permit us to enter during those hours and carry out any maintenance we deem necessary. If it is an emergency repair immediate access must be granted.

Internet Useage Policy

Wi-fi is provided free of charge but is subject to the following:

We have relatively slow broadband so the connection is not suitable for file-share or streaming in HD.
You agree to use the internet responsibly and not to access illegal or offensive websites. We may terminate your use of the service at any time without notice is we become aware of anything that has a negative effect on our equipment or network or which damages or has the potential to damage our reputation. We reserve the right to monitor the performance of our network and the use of it by our guests.
We will endeavour to provide the service uninterrupted but reserve the right to withdraw the service if necessary.
We will not be held liable for any loss or damage to information or equipment as a result of use of the service provided.

Other Guest Obligations

You must not use An Caladh or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or to any neighbours.

You and your party must comply with any additional, reasonable regulations relating to An Caladh of which you have written notice. Any additional regulations will be found in the Guest Information folder or on separate notices in An Caladh which you should read on your arrival.

Comments/Complaints

Every care will be taken to ensure that An Caladh is presented to guests to a high standard. Should you find a problem, or cause for complaint, please let us know immediately you find the problem or the complaint arises and we will take what steps we reasonably can to resolve the problem/complaint to your satisfaction.

We welcome any feedback you may have for improvements/additions and ask that you let us have your feedback during checkout.

Limit of Liability

As far as the law allows, we shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
We recommend you take out appropriate personal insurance for your holiday.

In the event that any individual term or clause stated in these Booking Terms and Conditions is not permissible by law, the remainder of the agreement shall remain valid.

Web Site

The information given on this web site is given in good faith. Every effort is made to supply you with accurate information about your holiday accommodation and location. Occasionally, due to reasons outwith our control, facilities may alter or be withdrawn in which case no responsibility can be accepted. Minor discrepancies between text, photographs and illustrations in the website and the actual property may arise and must be accepted by you. We reserve the right to make changes in the interests of improvement.